Company Profile

Contact Consulting Services, the first and only consulting firm in the Dominican Republic specialized on Call Centers; was established by a group of executives who have been pioneers in the country’s rapidly growing call center industry. Led by a team of senior consultants with combined call center experience of over 30 years in both international and local markets, our consulting services provide our clients with results-oriented solutions and value-driven propositions that lead to long-term sustainable results. Our ¨field-tested¨ subject matter experts focus on the unique integration of vision, strategy, and execution plans designed to impact our clients´ bottom line and to maximize their R.O.I. Through our personal approach and emphasis on the transfer of skills, knowledge, and abilities we provide our clients with the solutions and resources needed to tackle real-world challenges.

Our Vision

To become the most recognized and reliable provider of high-caliber educational and consulting services in the call center industry in the Dominican Republic.

Our Mission

We are passionately committed to ensuring the growth and sustainable success of the Dominican call center industry, through the development and delivery of innovative educational and training programs, and by providing value-driven consulting services with objectivity, high quality and professionalism.

All our efforts are geared towards this mission, and our values are embodied in everything we do.

Our Values

As an organization and as individuals we value:

• Passion
• Integrity and honesty
• Commitment
• Responsibility
• Objectivity
• Creativity and Innovation
• Professionalism
• Respectfulness

Meet the Executive Team

Jean Luis Caamaño: President & Executive Director

Madeleine Capellan: Vice-President, Senior Consultant – Call Center Operations

Jaime Ortiz: Senior Consultant – Organizational Development & Human Resources

Pauline Caamaño: Senior Consultant – Legal Affairs & Foreign Investment