Contact Consulting Services

Welcome to Contact Consulting Services, the first and only consulting firm in the Dominican Republic specialized on Call Centers. An independent consulting firm, Contact’s unique focus is geared towards the success and growth of the Dominican Call Center industry and its players, both national and international. Led by a team of recognized industry leaders with combined call center experience of over 30 years, we integrate industry expertise and a passionate commitment to excellence into everything we do.

Our services are based on our innovative approach, which we call the Contact Holistic Approach™, in which we combine vision, strategy, and execution into the plans and solutions we design, emphasizing the functional relationship between the parts and the whole, between the desired outcome and tangible results.

We invite you to explore our web site, and learn more about our company, our team, and our services, and about how you can enjoy the benefits of the Contact Experience: Connectivity, Synergy, and Results working for you!

9/23/2005: Contact Consulting Services launches new web site.

9/23/2005: Contact Consulting Services participates at the ATA 2005 Convention.

Be sure to register on our web site. It’s free, and you’ll be able to have access to additional resources exclusive to the members’ area; such as call center tools, articles, white-papers, and publications, industry research and reports, and alerts on our upcoming events (seminars, web-courses, conferences, and forums). Plus, you will automatically receive our In Contact™ newsletter, the premier call center publication in the DR. Virtual Contact™, The Contact Experience at your fingertips.