Contact Consulting Services

Who We Serve

Contact Consulting Services focuses on servicing the Dominican Republic Call Center Industry, and all its players, whether national or international. Our services and solutions are targeted towards:

Contact Center Service Providers: call center organizations already operating or looking to set up operations in the DR.
National & International Companies looking to outsource to the DR.
Industry Vendors & Call Center Equipment & Service Suppliers looking to service the DR Call Center Market.
Call Center Industry Professionals working directly or indirectly with the DR Call Center Industry.
Call Center Organizations, Associations, and Government Agencies both National & International working directly or indirectly with the DR Call Center Industry.

What We Offer

Contact Consulting Services designs, develops, and delivers solutions for the following call center areas: People, Technology, Operations, and Strategy.

Our services include:

Call Center Design & Start-Ups, Operational Execution, & Planning Assessments
Business Plans, Market Feasibility Studies, RFP Preparation
Outsource Assessment, Selection, & Management
Call Center Assessments, Benchmarks, & Audits
Performance Improvement Analysis
Relocation Planning
Temporary Management & Key Person Assignments
Investment & Legal Assessments
Process Design & Re-Engineering
Technology Assessments
Training Programs Development & Delivery
Quality Assurance & Coaching Programs Development
Call Center Layout & Infrastructure Assessments, Site Selections
Strategic Planning
Organizational Development & Human Resources
Project Management
Change Management
Speaking Engagements, Seminars, & Conferences
Industry Research, Polls, Surveys, & Publications





	Who We Serve Contact Consulting Services focuses on servicing the Dominican Republic Call Center Industry, and all its players, whether national or international. Our services and solutions are targeted towards: Contact Center Service Providers: call center organizations already operating or looking to set up operations in the DR. National & International Companies looking to outsource to the DR. Industry Vendors & Call Center Equipment & Service Suppliers looking to service the DR Call Center Market. Call Center Industry Professionals working directly or indirectly with the DR Call Center Industry. Call Center Organizations, Associations, and Government Agencies both National & International working directly or indirectly with the DR Call Center Industry. What We Offer Contact Consulting Services designs, develops, and delivers solutions for the following call center areas: People, Technology, Operations, and Strategy. Our services include: Call Center Design & Start-Ups, Operational Execution, & Planning Assessments Business Plans, Market Feasibility Studies, RFP Preparation Outsource Assessment, Selection, & Management Call Center Assessments, Benchmarks, & Audits Performance Improvement Analysis Relocation Planning Temporary Management & Key Person Assignments Investment & Legal Assessments Process Design & Re-Engineering Technology Assessments Training Programs Development & Delivery Quality Assurance & Coaching Programs Development Call Center Layout & Infrastructure Assessments, Site Selections Strategic Planning Organizational Development & Human Resources Project Management Change Management Speaking Engagements, Seminars, & Conferences Industry Research, Polls, Surveys, & Publications